Citizen Charter

According to U.P. Nagar Palika Act 1959, Nagar Palika has been handed over the responsibility to provide certain public services to the citizens in a time-bound manner.

This Citizen Charter is being presented, keeping in view the following aims and objectives:

• To advertise the different works carried out by Nagar Palika
• To ensure the quality of services provided
• To provide influencial solutions of the public complains
• To ensure the replies and actions as per the standards in relation with the public services
• To maintain transparency at every level
• To regularize the public services
• To generate awareness for public participation for public services

Our Resolution:

• Continuous Services

Our Determination:

• High grade quality assurance

Following action will be taken if appropriate steps are not taken to solve citizens’ complaints:

• To give an explanation for not taking any action after complaints
• Warning if the explanation is found to be satisfactory
• Strict warning if the appropriate action is not taken after 6 complaints
• Departmental action on not taking any action after 6 complaints